Reference

Terms Conditions That Govern Your 5b77 Account

These terms set out the rules between you and 5b77 when you open an account, deposit funds through bKash, Nagad, or Rocket, and use any part of the platform.

Account eligibility rulesDeposit & withdrawal termsbKash, Nagad, Rocket conditionsAccount suspension policyGoverning jurisdiction
5b77 Terms Conditions That Govern Your 5b77 Account
TERMS CONTACT

Reach Us About These Terms

Questions about what these terms mean for your account? Our support team can clarify any clause, walk you through the account verification steps, or help if you believe a term has been applied incorrectly to your account. We handle terms-related queries through the channels below.

Team online

Live Chat

Open the chat widget from any page on 5b77 to ask about account terms, deposit conditions, or eligibility questions in real time.

Email Support

Send a detailed query to our support address for written confirmation of how a specific term applies to your account situation.

Help Centre

The Help Centre carries plain-language summaries of key clauses — a good first stop before contacting the team directly.

HOW WE OPERATE

How 5b77 Handles Your Account Under These Terms

We apply these terms consistently across every account. Here is how the four areas that matter most to you actually work in practice — from how we secure your data to how you can request a change.

Account Security

Your account is protected by OTP verification on login. If we detect unusual access, we freeze the session and notify you before any funds can move.

Data Retention

We retain account and transaction records for as long as required by applicable law and our internal audit obligations. You may request a summary of your data via email support.

Term Updates

When we revise these terms, the updated version is published here with a revision date. Continued use of your account after the effective date constitutes acceptance.

Requesting Changes

If you believe a term has been applied incorrectly to your account, contact support with your account ID and the relevant transaction reference for review.

Common Questions About These Terms

These are the questions we hear most often about how our terms work. If yours is not here, live chat or email support can give you a direct answer.

Yes. Every deposit method — bKash, Nagad, Rocket — is covered by these terms. The payment provider's own conditions also apply to the transfer itself.

Access depends on your local law and the regions 5b77 currently supports. It is your responsibility to confirm that using the platform is permitted where you are located.

Sharing credentials breaches these terms. We may suspend the account pending a review. Only the registered account holder may operate the account.

We publish the revised terms here with an updated effective date. For material changes, we notify you via the contact method on your account before the change takes effect.

Email our support team with your account ID and a data request. We will respond with a summary of the records we hold, in line with applicable retention rules.

Contact support with your account ID and the transaction or action in question. Our team will review the case and respond with a written explanation of how the term was applied.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.